Questions, answered.

You see the price before you confirm. A fixed fare is worked out from the distance and expected time of the trip for the class of car you pick, and it doesn’t change in traffic. Where a metered fare is offered too, you can choose that instead and pay what the meter shows at drop-off, never less than the start price shown.

Where a taxi runs on its council's tariff, the meter charges that tariff and no more: it is the most a taxi may charge, and you see it before you choose.

There is no surge pricing. Rain, match day, Hogmanay: same fare.

Whichever of a few like-for-like classes can reach you soonest, so you wait less. Its price shows as a range because it depends on which car comes: you pay the fixed price of the car that arrives, and never more than the top of the range.

Yes. Choose Later when you book and pick a pick-up time from 2 hours to 30 days ahead, UK time. We find you a driver nearer the time, and your booking shows the driver and car once one has accepted. It's free to cancel until a driver accepts.

Yes. Let Rides takes no commission from any fare. Drivers pay a flat monthly package instead, so what you pay is what your driver earns. Tips added in the app go to the driver in full too, and your receipt shows “100% to your driver”.

In the app, by card after the ride, from your prepaid balance, in cash to the driver, or on your Ride Tab. If you book on the website with your phone number, you pay the driver in cash at the end, or from your prepaid balance, or on a household tab you belong to. Paying by card or on your own Ride Tab needs the app.

Rides go on your tab as you take them, and once a week you settle up with one Direct Debit. It costs £2 a month, has a weekly cap of £100 by default, and unlocks after a month of paying for rides from your prepaid Let Rides balance: your first top-up at least 30 days ago, and at least 4 rides paid from your balance in at least 3 different weeks since then.

There’s no interest and no late fee, ever.

Once a week, on Friday. The app tells you the amount and the date before each collection.

Your tab pauses on its own, with no fee, until the balance is settled. You can still ride by card or cash in the meantime, and you can pause or close the tab yourself at any time from Payments in the app.

It lets up to 3 other people put their rides on your Ride Tab, each with a weekly limit you set, all paid by your one weekly Direct Debit. It costs £2.50 a month on top of your Ride Tab, and only in a month when someone else is on it. The people you add pay nothing. Set it up from Payments in the app.

Yes, from the app, or from the website if you booked there. Before a driver accepts, cancelling is free. After a driver accepts you have a short grace period, then a cancellation fee applies.

The fee and the grace period are shown before you confirm the booking, and again before you cancel.

Yes. Open the trip in the app and choose to block the driver, and you'll never be matched with them again, however you book: in the app, on the website, over WhatsApp or through an assistant. The driver isn't told. Your blocks are under Blocked drivers in your profile, where you can undo one. If you report something serious to us, our support team can block a driver for you as well.

You pay nothing, and you can book again straight away. If a driver cancels on you repeatedly, email support@letrides.com and we’ll look into it.

Yes. When you book on the website, choose Someone else and enter their name and mobile number. They get a WhatsApp message when a driver accepts, with a link to follow the car, and the driver calls them rather than you. You can follow the trip and cancel it from your own booking.

Every ride has a tracking link. Open your booking on the website, or the ride in the app, and you’ll see where the car is, the driver’s first name, the car and its plate. The person riding gets the same link by WhatsApp, and you can send it to anyone else who wants to follow along.

The link shows no prices and no phone numbers, and it stops updating when the trip ends.

Yes. Every ride has a share link. Send it to a friend and they can follow your ride from pick-up to drop-off.

Email support@letrides.com. Include the date and time of the trip, and the driver’s name or plate if you have it, so we can find it quickly.

If something went wrong and you want it looked into formally, our complaints page explains what happens next.

Email support@letrides.com with the trip details and we’ll put you in touch with the driver.

Everything you need is on the drivers page: what you need, how joining works, the packages and an earnings calculator.