01Who we are
Let Rides is run by Telktia Ltd, registered in Scotland (company number [Company number]), registered office [Registered office address]. We are the controller of the personal data described here, and we’re registered with the Information Commissioner’s Office (ICO registration number [ICO registration number]).
Questions about privacy: support@letrides.com [or a dedicated privacy address / data protection contact].
02What this policy covers
This policy explains how we use personal data when you use the Let Rides rider app, the driver app and this website, under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
03The data we collect
| Type | Examples |
|---|---|
| Account | Name, email, phone number, profile photo, password (stored hashed), account settings. |
| Trips | Pick-up and drop-off, route, date and time, fare, vehicle class, ratings and feedback. |
| Location | Your device’s location while booking and during a trip. For drivers, location while online. |
| Driver documents | Driving and taxi or private hire licences, proof of ID, right to work, vehicle licence, insurance, MOT and other vehicle documents, and for UK drivers the verification video described below. |
| Payments | Payment status, amounts, the last four digits and expiry of a card, Direct Debit mandate status. Full card and bank details are held by Stripe and GoCardless, not by us. |
| Support and safety | Messages to our support team, incident and safety reports, complaints. |
| Device and usage | Device type, operating system, app version, crash logs, IP address. |
This website asks for your phone number, and a name for the driver, only when you book a ride on it, and sets only the cookies that booking needs — see our Cookies policy.
04Location data
Riders: we use your location to find your pick-up point, match you with a nearby driver and show the trip in progress. We only collect it while you’re booking or on a trip. You can turn location off in your phone settings and type your pick-up instead.
Drivers: we collect location while you are online, to offer you nearby bookings, navigate, calculate fares and keep a record of each trip.
If you share a trip with a live link, anyone with the link can see the driver’s first name, vehicle and the trip’s live location until the trip ends.
05Driver documents and checks
Before a driver can go online, our operator checks their licence, ID, selfie and vehicle documents, and approves the driver and the vehicle. We keep records of those checks because licence conditions require us to, and to keep riders safe.
[Confirm whether the selfie is used for automated facial matching. If so, it is biometric special category data and needs an Article 9 condition, a DPIA and specific wording here.]
Riders see a driver’s first name, photo, vehicle, number plate and licence number during a trip. Drivers see a rider’s first name, pick-up and drop-off.
06Driver video verification
UK drivers verify themselves by recording a short video in the driver app, in three parts: themselves, their driving licence and council badge, and their car. It shows us that you hold a valid licence and badge, and that you drive the licensed car you told us about. Your phone checks each part as you record, and notes where you are if you allow it. You agree to the recording before it starts.
Our operator team watches the video and makes every decision. To fill in their checklist, an AI model [Anthropic’s Claude] reads the text on photos of your licence, badge and number plates, and we check your car’s tax and MOT with the DVLA. The model reads text only: we don’t use automated face matching, so an operator compares your face with your licence photo by eye.
We delete the videos 90 days after our decision, or 30 days after you stop without sending them. We keep a few photos (your face, the front of your licence and badge, and your front number plate) and the check results while you have an account. You can ask us to delete your video at any time by emailing support@letrides.com; deleting your account deletes it too.
07Payment data
- Stripe processes card payments, driver packages and driver payouts. Stripe holds full card details and drivers’ bank and identity verification details. See Stripe’s privacy policy.
- GoCardless processes Ride Tab Direct Debits and holds your bank account details. See GoCardless’s privacy notice.
- We receive payment status and basic reference details so we can show receipts and manage your account.
08How we use data and our lawful bases
| Purpose | Lawful basis |
|---|---|
| Creating your account, booking and completing trips, taking payment, paying drivers | Contract |
| Checking and approving drivers and vehicles, keeping booking records | Legal obligation (licensing), and legitimate interests in rider safety |
| Preventing fraud, keeping the platform secure, investigating incidents | Legitimate interests |
| Customer support and complaints | Contract and legitimate interests |
| Tax and accounting records | Legal obligation |
| Improving the apps using de-identified or aggregated data | Legitimate interests |
| Marketing emails and push notifications | Consent — you can withdraw it at any time |
10International transfers
Some providers may process data outside the UK. When they do, we use safeguards recognised under UK law, such as UK adequacy regulations or the International Data Transfer Agreement. [Confirm providers and transfer mechanisms]
11How long we keep data
| Data | Kept for |
|---|---|
| Account details | While your account is open, then [X] months |
| Trip and booking records, including trip location | [Period required by licence conditions], then deleted or de-identified |
| Driver documents and approval records | While the driver is active, then [X] years |
| Driver verification videos | 90 days after our decision, or 30 days if never sent. Key photos and check results: while the account is open |
| Payment and tax records | 6 years, for tax and accounting |
| Support messages and complaints | [X] years after they’re resolved |
| Safety incident reports | [X] years, or longer if needed for legal claims |
12Deleting your account
You can delete your account at any time: on our delete your account page, in the app (Profile, then Delete account), or by emailing support@letrides.com. We reply to emails within 30 days.
Deleting erases your name, email, phone number and photo, signs you out everywhere, cancels what you pay us for and removes your saved cards, places and settings. We keep the ride, payment and licensing records the law requires, for the periods above, with your name and contact details taken off. If something is still owed either way, or a ride is booked or under way, we'll ask you to sort that out first.
13Keeping data secure
We use encryption in transit, access controls, and give staff access only to what they need. Driver documents are stored securely and only reviewed by our operator team.
14Your rights
You have the right to:
- get a copy of your personal data;
- have inaccurate data corrected;
- have data deleted, where we don’t need to keep it (to delete your account, see delete your account);
- restrict or object to how we use it, including for direct marketing;
- receive data you gave us in a portable format;
- withdraw consent at any time, where we rely on consent;
- not be subject to decisions based solely on automated processing that significantly affect you.
To use any of these rights, email support@letrides.com. We’ll reply within one month. We may need to confirm your identity first.
15Automated decisions
Fares are calculated automatically, and bookings are matched to nearby drivers automatically. Decisions to approve, suspend or remove a driver are made by a person. [Confirm there are no solely automated decisions with legal or similarly significant effects, e.g. automated fraud blocks]
16Children
Let Rides accounts are for people aged 18 and over. We don’t knowingly collect data from children.
17Complaints to the ICO
If you’re unhappy with how we’ve handled your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
18Changes to this policy
We’ll update this page when things change, and tell you in the app if a change is significant.